Genesis Power Australia Pty. Ltd (PGA) warrants to / for the sole benefit of the original purchaser of material handling equipment manufactured by Genesis Power Australia, that such equipment is free from defects in material and workmanship under normal and proper use, operation and maintenance. This warranty shall remain in effect with respect all components for a period of one (1) year after delivery of the equipment to the original purchaser. Notice of any claimed defect must be promptly given by the original purchaser to Genesis Power Australia P/L (GPA).

GPA ‘s obligation under this warranty shell be limited to the repair, or other replacement, as Genesis Power Australia (GPA) shall elect , of any part of the equipment which upon examination is determined to have been defective during the applicable warranty period.

Damage or defects from overloading, or other misuse, negligence, abuse, accident, failure to follow instruction, or from other causes having an origin other than in the manufacture of the equipment are not within the scope of the warranty.

The term original purchaser as used in this warranty means the customer to whom the equipment was first delivered to Genesis Power Australia P/L.

The warranty set forth herein is the complete and entire warranty made by Genesis Power Australia P/L (GPA) and there are no other warranty, expressed or implied made by GPA. No person is authorised to make any other or additional warranty on behalf of Genesis Power Australia P/L (GPA). The right to repair or replacement, as set forth herein, is the sole and exclusive remedy for each breach of this warranty and Genesis Power Australia P/L (GPA) shall not be liable for any damages, whether direct, consequential or otherwise, occasioned by any such breach.

 

Our warranty policy

Rights & remedies

We are dedicated to delivering a quality product to all our customers. All of our products are warranted for a minimum of one year from date of purchase against defects in material and workmanship. Selected products may have an extended warranty applicable upon online product registration.

If we determine that the product has a manufacturing fault, we will repair or replace it free of charge to you. The decision to repair or replace is solely at the discretion of Genesis Power Australia.

GPA ‘s obligation under this warranty shell be limited to the repair, or other replacement, as Genesis Power Australia (GPA) shall elect , of any part of the equipment which upon examination is determined to have been defective during the applicable warranty period.

WE ARE ABLE TO ANY CHANGE, REPLACE PARTS, FIX ANY THINGS AND SERVICES AT WHEERHOUSE OF GENESIS POWER AUSTRALIA PTY LTD. CUSTOMER WILL BE RESPONSIBLE TO PAY TRANSPORT COST.

 

What do you require?

It is our requirement that all warranty claims are accompanied by a proof of purchase (sales receipt) to allow verification of the date of purchase. Where proof of purchase is not provided, reserves the right to charge a service fee and/or charge for parts replaced/repaired. A return freight charge may apply.

Please retain your Proof of Purchase.

Only the original owner is covered by the manufacturer’s warranty and must have purchased the product from an authorised Genesis Power Australia (GPA). The term original purchaser as used in this warranty means the customer to whom the equipment was first delivered to Genesis Power Australia P/L.

What is not covered under warranty?

Our manufacturing warranty does not cover claims resulting from misuse, abnormal use, overloading, general wear and tear, child outgrowing product, not following instructions, transportation damage (including airline or freight damage), poorly maintained product, dropped goods, negligence, second hand product, modified product, colour fading, over inflation, mould, Tyres, Tubes, Drive wheels, Hand grips, Motor/ motor brushes, Castors, Tray, Lifting part , plastic and electric part ,Actuator, wiring damage to handle foam in use or /and fabric cuts and tears. Our warranty also does not cover tyre punctures or corrosion to frames or fasteners as a result of atmospheric or environmental conditions. Failed to follow operating Manual instruction

The warranty is ‘return to base’ and not a free in home service. This means the customer is responsible for any inwards freight charge to return product to a Genesis Power Australia P/L representative for warranty or service.

Outside of warranty terms

If your product is outside the one year warranty period or if the fault is not covered by the manufacturer’s warranty, we will happily repair your product where possible for a reasonable charge.

Who do I contact?

If your product is less than a year old and subject to a warranty claim please file one through the support section of the Genesis Power Australia P/L.

Exclusions

Operator will be responsible any consequential loss or damage to any person or property directly or indirectly as a result of using product. You keep away from kid and children. Never operate near kids and children. Operator is operating very careful. The unit has been misused, damaged; Injures and any happen will be Operator responsible.

The warranty is only valid in the country of purchase. If you file a warranty claim outside of the country of purchase you will be charged fees by the local provider.

Please note that Tyres,Tubes,Drive wheels,Hand grips,Motor/ motor brushes,Castors,Tray,Lifting part , plastic and electric part Actuator wiring and foam hand grips are not covered by warranty, except for out of box instances of failure.

The warranty set forth herein is the complete and entire warranty made by Genesis Power Australia P/L (GPA) and there are no other warranty, expressed or implied made by GPA. No person is authorised to make any other or additional warranty on behalf of Genesis Power Australia P/L (GPA). The right to repair or replacement, as set forth herein, is the sole and exclusive remedy for each breach of this warranty and Genesis Power Australia P/L(GPA )shall not be liable for any damages, whether direct, consequential or otherwise, occasioned by any such breach.

Thanks to buy Genesis Power Australia P/L Product