Delivery & Policies

Freight Rates

Australia Wide Shipping

Freight is Calculated on Product Size (Dimensions of the Box/Product) or Total Weight of the Product and Destination. We use several Major Freight/Courier Companies and Australia Post and choose the most economical way to ship your goods. Please check yourself at https://www.transdirect.com.au/courier/tnt/

If you have any concerns regarding your potential delivery cost please contact our office by phone or email info@genesispower.com.au

Pick up from GPA warehouse (AUD $0.00)

We allow pick up from our warehouse @ Unit 5/62 Merola Way, Campbellfield VIC 3061

 Policies

Assembly & Installation

Almost all items are supplied in a ready to use form and require minimum and simple assemblage when necessary. On site assembly or installation is not included in the quoted price unless shown separately on the quote or invoice. You will only need basic tools to assemble.

Warranty

All products are covered by a 12 Month Warranty, Excluding Misuse and Abuse. It is the customer’s responsibility to return the item to GPA warehouse for assessment. The item will be assessed by our team and repaired or replaced accordingly.

Returns

We will accept the returns within 15 days after dispatch date. Our restocking fee is 30% and the goods are to be returned on the customers freight cost. A refund or credit less the restocking fee will be processed within 7 working days of the item being returned.